Condiciones para el ascenso de clase

Estas son las condiciones para pasar de la Economy Class a la Premium Comfort Class o a la Business Class, así como de la Premium Comfort Class a la Business Class.

1. Ascienda a una clase de viaje superior

1.1 Si se realiza un check-in en línea no antes de 30 horas de la salida del vuelo o en uno de los terminales interactivos del aeropuerto, KLM puede ofrecer a los pasajeros la opción de pago para un ascenso de Economy Class o Premium Comfort Class a una clase de viaje superior para parte de su viaje. De vez en cuando, esta opción está disponible a una tarifa reducida. También, es posible comprar un ascenso a una clase superior para esa parte del viaje durante el check-in en línea, en el mostrador de check-in del aeropuerto, en nuestras salas Crown de KLM en el aeropuerto de Ámsterdam-Schiphol o en las puertas de embarque. Si compra un ascenso para la Premium Comfort Class o la Business Class tras haber adquirido un asiento en Economy Comfort, u otro tipo de asiento, el importe que ya ha pagado se deducirá del precio del ascenso de clase.

1.2 Una vez haya comprado un ascenso a una clase superior para parte de su viaje, tendrá las mismas ventajas que cualquier otro pasajero de Premium Comfort Class o Business Class para esa parte de su viaje. Para los socios Flying Blue, la cantidad de Millas y XP a ganar seguirá siendo la misma que figure en su billete original. Si el ascenso de clase se abona en metálico, usted ganará Millas adicionales según el importe total en euros que gaste en el ascenso de clase.

1.3 Sin embargo, KLM se reserva el derecho a asignar un asiento de Premium Comfort Class o Business Class a otro pasajero si lo consideramos necesario por razones operacionales, de seguridad o de protección. La decisión final sobre la asignación de un asiento de una clase superior dependerá del agente de check-in y de la tripulación de ese vuelo.

2. Condiciones preliminares

2.1 Si selecciona un asiento junto a una salida de emergencia, la legislación y los reglamentos requieren que usted pueda ser de ayuda durante una posible emergencia. Esto significa que debe estar sano, ser capaz, completamente móvil y no tomar ningún medicamento que le pueda afectar negativamente para realizar estas funciones.

2.2 También deberá garantizar que toda la información que facilite durante una solicitud de ascenso a una clase seuperior es correcta y que no efectuará ninguna reserva especulativa, falsa o fraudulenta. Además, efectuará una reserva solo para usted o para otra persona en cuyo nombre tenga usted derecho a contratar.

3. Reembolsos

3.1 Si no se le asignase un asiento en Premium Comfort Class o Business Class a pesar de tener un ascenso a una clase superior, tendrá derecho al reembolso de los gastos asociados a la clase Premium Comfort Class o Business Class de esa parte del viaje para la que ha comprado dicho ascenso, siempre que:

(I) hayamos cancelado su vuelo,

(II) hayamos efectuado un cambio de tipo de avión,

(III) haya perdido usted su vuelo de conexión con Air France, KLM, Delta Air Lines o Kenya Airways,

(IV) hayamos ejercido nuestro derecho a asignar el asiento de Business Class a otra persona por razones operacionales, de seguridad o de protección.

3.2 Para solicitar un reembolso, relleneel formulario de reembolso.

3.3 No se efectuará ningún reembolso si no se cumpliesen los criterios arriba mencionados. 

4. Payment

4.1. Payment for an Upgrade Option can be made in cash at any local KLM agency or at the airport.

4.2. Payment for an Upgrade Option can be made using the payment cards and iDEAL accepted on the official KLM websites, mobile application, call centres and at any local KLM agency or at the airport.

4.3. Payment for an Upgrade Option can be made using Miles, for customers with a Flying Blue card.

4.4. Payment for the Upgrade Option using Miles & Cash is reserved for customers with a Flying Blue card.

4.5. Payment for the Upgrade Option using Delta SkyMiles is reserved for SkyMiles members.

5. Change & Refund conditions

5-A Terms and Conditions of the Upgrade Option

5.1. KLM agrees to make every effort to respect the change of travel class that will take place following the purchase of the Upgrade Option and in accordance with these Conditions. The Customer is hereby informed that KLM may be forced, for operational reasons related to safety and/or security requirements, to modify the possibility of using the Upgrade Option, even after boarding. In this case, KLM shall not be held liable and the Customer who was unable to benefit from the Upgrade Option purchased in accordance with the conditions set forth herein shall be reimbursed the price of the Upgrade Option in accordance with the terms and conditions set forth in Article 5-B "Refund conditions" below.

5.2. The Upgrade Option is personal and non-transferable.

5.3. The Upgrade Option is associated with a KL flight number and must be used on the day of departure for the flight for which the customer has purchased an Upgrade Option.

5.4. The Upgrade Option purchased by a customer cannot be modified or exchanged except in the cases outlined in Article 5-B "Refund Conditions".

5.5. Customers who are members of the Flying Blue frequent flyer program earn Miles and XP on the basis of their initial booking class. Customers also earn Miles for each euro spent on the Upgrade Option on flights operated by KLM (for more information, see the Flying Blue website).

5.6. Customers who purchase the Upgrade Option may only do so on their own behalf or on behalf of a person who has duly authorized them to purchase the Upgrade Option on their behalf and for their account, hereafter referred to as the "Authorizing Passenger". In the latter case, the Authorizing Passenger is understood to have read and accepted these Terms and Conditions.

5-B Refund conditions

The Customer who has purchased the Upgrade Option will be entitled to a refund of the price of the Upgrade Option in the following circumstances:

  • The flight on which the Upgrade Option was purchased is cancelled and the Customer is not able to travel.
  • The Upgrade Option purchased was not awarded by KLM. In this case, the Customer will be returned to their original class and the price of the Upgrade Option will be refunded. The Customer will not be entitled to the compensation provided for in European Regulation 261/2004.
  • The Customer with a Full Flex ticket cancels their flight.
  • A Customer with a Full Flex ticket changes their flight, and the Upgrade is not available for the new reservation.

The Customer may request a refund of the Upgrade Price by filling out an online claim form accessible via the "Contact Us" section of our website.

6. Force majeure

KLM shall not be held liable and shall not be deemed to have breached its obligations in the event of non-provision of all or part of its services defined in the Terms and Conditions herein if such failure is due to force majeure, as defined or interpreted by the applicable country law. In this case, the Customer shall not be entitled to claim any compensation, damages, or interest for any direct or indirect damage suffered as a result of the failure to provide the services.

7. Privacy statement (KL)

Personal Data collected and processed by KLM for the purposes of this Option is processed in accordance with applicable laws and regulations. For more information, please consult ourKLM Privacy Statement.

8. Claims

Any claim concerning the reservation, payment and/or provision of the Last Minute Paid Upgrade Option shall be addressed to KLM via the online claim form accessible via the “Refunds for extra options” link in the “Support” section on the Website.

9. Modification of these Terms and Conditions

KLM reserves the right to modify these Terms and Conditions at any time. The purchase of the Upgrade Option shall be subject to the Terms and Conditions in force at the time of booking, unless a change to these Terms and Conditions is required by law or a governmental authority (in which case this change will also apply to all orders already placed).